Communication

Keep everyone connected in real time with Audio/ Instant Messaging/ multi- channel engagement with clients/Team Collaboration tools

SMB-Enterprise: 500 subscribers and above

Basic

USD $ 30

per user / month + one-tim-implementation fee.

Standard Communications Solution :

Telephony System (Cloud-based), Instant Messaging, Soft Phones, Mobile App

Robust cloud-based Telephony system which offers the following features

Soft Phones that can be used from any company laptop/desktop/Thin Clients to enable Internal company dialing/branch dialing using 4 or 5 digit extension dialing

Local/Long distance and international dialing capabilities

Headsets (Cost of High Fidelity Headset 80USD per user)

Mobile App that one can do 4/5 digit dialing into the company whilst outside the company walls

Voicemail System

Group Chats and Collaboration

Text Messaging via Instant Messaging Platform

PREMIUM

USD $ 40

per User/ month one-time implementation fee.

Premium Communications Solution :

Includes Standard Communications Solution package plus additional features as listed below

Multi-Channel engagement and communication integration

Voicemail to Email Capabilities.

Automated Customer Survey option/Net Promotor Score - NPS)

Comprehensive Helpdesk solution (M-F 8AM-5PM)

Advanced collaboration Tools

GOLD

USD $ 50

per User/ month + one-time implementation fee.

Gold Communication Solution :

Includes Premium Communication solution package plus additional features geared towards Call Center operations and efficiencies.

Video enabled endpoints (one-time pricing of 200 USD per unit)

Recording of calls and video communications

Retention of recorded voice and video up-to 3 months

Call Center Capabilities (Queue calls, Listening in, Coaching, comprehensive and details reporting/dashboards on real-time performance of team)

Intelligent Reporting tools including dashboards, weekly mailed reports on performance of team/ individuals/groups

API Integration of Raw data with other systems like SAP HANA, Helpdesk solutions

Robust cloud-based Telephony system which offers the following features

Enhanced IT Service Desk Support :

24x7 phone/email support, Advance exchange RMA